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Return Your Product with Confidence

At The London Brow Company, we strive to make your return process as straightforward and hassle-free as possible. If you're not completely satisfied with your purchase, here's how you can send it back to us:

Easy Returns in Three Simple Steps:

  1. Check Your Item’s Condition: To be eligible for a return, all items must be in their original condition—unopened and unused. Please ensure the products are securely packaged. Unfortunately, we cannot issue refunds for items damaged due to insufficient packaging.
  2. Include Your Invoice: For quick processing, enclose the original invoice with your return package. This helps us swiftly locate your order in our system and expedite your refund.
  3. Secure Your Return: We strongly recommend using a trackable shipping method when returning your product. This ensures your item reaches us safely and confirms its arrival.

Refund Policy:

  • Timely Returns: Send your items back within 14 days of the purchase date for a full refund to the original payment method used. Returns received after this period will qualify for a store credit.
  • Non-Refundable Costs: Please note, if you are returning an item due to a change of mind or incorrect order, the original shipping costs are non-refundable. Additionally, customers are responsible for the return shipping expenses, which are not eligible for a refund.

Processing Your Return:

Upon the receipt of your returned item, we will process your refund within 2 to 4 business days. You will be notified once the transaction has been completed and the funds have been sent back to your payment method.

Start Your Return:

Ready to begin your return? Please fill out the returns form below with your order details to get started. This will help us guide you through the process and ensure a smooth and efficient experience.

For any further questions regarding your return, feel free to contact our customer support team. We're here to assist you every step of the way.