Training Terms and Conditions

Training Course Terms and Conditions

Leigh Blackwell Training Academy (hereafter LB Training Academy) is the official training academy for The London Brow Company (London Brow Company Limited).

Training Course Terms and Conditions

  • Training dates will be confirmed upon payment of a Booking Fee, which is non-refundable and non-transferable to other courses or dates.

  • LB Training Academy reserves the right to assign the course place to another delegate if fees are not paid promptly. Course fee payments must be made in full within 7 days of the course date. For bookings made within 7 days of the course, the full fee is due at the time of booking to secure your place.

Cancellations and Refunds

  • All Course payments and Course booking fees are non-refundable, except for our 48-hour cancellation policy, which allows cancellations within 48 hours of the original booking by contacting us at 0800 3345373 or emailing This policy does not apply to online training courses.

  • Cancellations made within 7 days of the course date are non-refundable, except in exceptional circumstances, such as bereavement, at our discretion. In such cases, a credit note for future training may be offered.

  • Cancellations made within 48 hours of the original booking will not incur charges.

Online Course Cancellations

  • Online Courses cannot be canceled or refunded once course material has been accessed. LB Training Academy monitors course progress, including time spent on each module. Accessing course materials implies the use of copyrighted material.

Name Changes/Certificate Loss

  • Ensure accurate personal information for certification. Correction of certificate mistakes or replacement due to loss will incur a £15 charge.

  • Notify us of non-receipt of your certificate within 45 days of course completion to avoid duplicate certificate charges.

  • Lost manuals will be charged at £25.


  • Certificates are issued only to the individual who purchased the training course. When purchasing a course for a team member, contact our team with the student's full name and email address before the course begins, as changes to certificates cannot be made once the course commences.
  • Upon successful completion of the training and passing all four case studies, students in the United Kingdom will receive a printed training certificate via post.

    International students will receive a high-resolution electronic certificate that can be downloaded and printed. For those preferring a printed copy, shipping fees must be covered to have it delivered to their respective countries.

  • Certificates are typically issued within 7 to 14 days after the final case study is passed.

Course Notes and Training

  • LB Training Academy manuals and course content are not legally interpretable. Neither LB Training Academy nor its employees, trainers, or consultants can be held responsible for actions based on course notes or content.


  • Models are typically required for most courses. Contact the academy for model requirements. Pregnant or breastfeeding models cannot be accepted.


  • If you are pregnant or breastfeeding as a student, please contact the academy to assess your eligibility for training treatments during group courses. If ineligible, bring a model for practice, but notify us during booking.

Case Studies

  • Some courses require home study and case studies. Complete case studies within 6 months from your course date. Extensions are not available. Failure to submit satisfactory case studies within this timeframe may result in course non-completion.
  • We retain the prerogative to request more than the stipulated minimum of 4 case studies if we assess that you may require additional practice or support before certification.
  • Additionally, we reserve the right to request written, oral, and video evidence of your case studies to ascertain your competence and ensure that you meet the requisite standards for certification.

Online Training

  • Online courses are accessible for 6 months from the payment date. After expiration, access to the online portal, course content, and material will still be available however case study submissions will be closed.  Ensure you have time to complete all modules and case studies within this timeframe for certification before your case study portal expires.

Agreement to Our Terms and Conditions

  • By booking a course and paying the deposit or fees, you agree to our terms and conditions as listed on our website and provided in the terms and conditions link sent during booking.

Complaints Procedure

  • In case of dissatisfaction or complaints, please follow our complaints procedure. We strive to ensure your satisfaction with our services at LB Training Academy.


Updated January 2024


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