Training Terms and Conditions

Leigh Blackwell Training Academy (hereafter LB Training Academy) is the official training academy for The London Brow Company (London Brow Company Limited)

Training Course Terms and Conditions

Training dates can only be held once a Booking Fee has been paid in order to secure your place.  This is non refundable and non transferable against other courses or course dates.

LB Training Academy reserves the right to re-allocate the course place to another delegate if fees are not paid in time.  Course fee payments must be made in full within 7 days of your course date.

If training is booked within 7 days of your course, full training fee will be payable at the time of booking to secure your place.

Cancellations and Refunds

All Course payments and Course booking fees are non refundable.  

The only exception to this is our 48 hour cancellation policy below which allows you to cancel in class bookings within 48 hours of the original booking being made by calling 0800 3345373 or emailing

This cancellation policy does not apply to our online training courses.

Our cancellation policy will only apply to bookings made with more than 7 days before the course date.  Any bookings made 7 days or less before the course date are non refundable.

We do recognise that in some cases there may be exceptional circumstances, such as a bereavement.  In this instance we would wish to consider offering you a credit note at such a difficult time to be used against training at a later date. These decisions are made at our discretion.

If cancelling your booking within 48 hours of making the original booking you will not be charged. 

Online Course Cancellations

Online Courses cannot be cancelled or refunded if course material has been accessed.  All online courses provide LB Training Academy tutors information of course material accessed by the student as well as the time spent on each module to show our trainers course progress.  Once online courses have been purchased and the information in the manuals/modules accessed you will not be refunded as you will have used this service and had access to copyright material.

Name changes/Certificate Loss

Correct personal information should be given for certification purposes.  Any alterations due to mistakes on certificates or any loss of certificates requiring a renewal will be charged at £15. 

If you do not advise us of non receipt of your certificate within 45 days of passing your course, a duplicate certificate will be charged for.

Lost manuals are charged at £25.

Course Notes and Training

LB Training Academy manuals and course content cannot be relied upon for legal interpretation. Neither LB Training Academy nor its employees, trainers or consultants can accept responsibility for the actions of therapists, or those of other people reading the course notes, or responsibility for any loss incurred as a result of relying on the course content or the course notes.


Models are required for most courses.  Please contact the academy if you are unsure of the requirements your model will need to meet to be able to attend your in class training day.  We are unable to accept models who are pregnant or breastfeeding.

Pregnancy / Breast Feeding

Please contact the academy if you, as a student, are pregnant or breast feeding to ensure you are suitable to have your training treatment carried out on you if you are attending a group course.   If you are unable to have the treatment you are training in done on yourself you will be required to bring a model to work on.  The academy will need to be made aware of this at the time of booking to ensure adequate space.  

Case Studies

As part of your online and in class learning some of our courses will require home study and/or case studies. This is to be done as requested in the format provided in your training manual.  Case studies will need to be completed within 6 months from the date of your course.  We cannot extend time for your case studies so please ensure when booking your course date you will be able to complete the necessary work required within 6 months from your training.  If satisfactory case studies are not submitted within 6 months of your course start date we will be unable to pass you on your course.

Online Training

Online courses will be accessible for 6 months from the date of payment.  Once your online course has expired you will not be able to gain access to our online portal, course content or material.  If you have not submitted your case studies within this time you will not be able to gain certification.  Please ensure when enrolling on your course that you have the time to complete all modules and case studies in the time scale required.

Agreement to our Terms and Conditions

By booking your course and paying your course deposit or course fees in full you agree to our terms and conditions as listed here on our website and as listed on our terms and conditions link sent to you when booking your course.

Complaints Procedure

We work hard at LB Training Academy to ensure you are happy with the service we offer.  In the event of you not being happy and wish to lodge a complaint please follow our complaints procedure.


Updated April 2023


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