Mobile App Privacy Policy
Your privacy is extremely important to us! This Privacy Policy outlines how your personal information is collected, used, and shared when you visit or make a purchase from https://londonbrowcompany.com.
The terms "you," "your," "yours," and "user" refer to the entity/person/organization using our site. When this policy mentions "we," "us," and "our," it refers to The London Brow Company and its subsidiaries and affiliates. "Site" refers to https://londonbrowcompany.com and its Android and iOS mobile app. This Privacy Policy is governed by our Terms of Services.
For any questions regarding this policy or any requests regarding the processing of personal data, please contact us at privacy@londonbrowcompany.com.
1. Information We Collect From You
We collect the information you provide us, which is necessary for the adequate performance of the contractual arrangement in place between you and us, allowing us to comply with our legal obligations.
- Account Signup Information: When you create the account, we ask you to provide signup information, such as email, name, surname, phone, username, passwords, personal number, address.
- Communication, Chats, Messages: When you communicate with us through email or any other way, we collect information about your communication and any information you choose to provide or disclose. In order to answer your request, we may access information provided by email, chats, purchase history, etc.
- Payment Information: To order and use features of the site, we may require you to provide certain financial information to facilitate the processing of payments. We collect your credit or debit card number, type, expiration date, billing address, tax number, name, and surname.
- Login Information: We collect login information if you are logging into our account with authentication data.
2. Information We Collect Automatically
When you use our site or contact us directly, we may collect information, including your personal information, about how you act on our site, the services you use, and how you use them.
- Log Data and Device Information: We automatically collect log data and device information when you access and use the site, including IP addresses, browser type, ISP, referring/exit pages, operating system, date/time stamp, and clickstream data.
- Tracking Technologies and Cookies: We use cookies, beacons, tags, CI codes (click tracking), ISC (source tracking), ITC (item tracking codes), phone model, device ID, customer number. We also automatically collect information about the device's operating system.
- Geo-location Data: We collect information about your approximate location as determined by data such as your IP address to offer you an improved user experience.
- Usage Information: We use Google Analytics to collect information about your interactions with the site.
3. The Way We Use Your Information
We process your information adhering to general data processing principles. We may use the information we collect for various purposes, including to identify you, create accounts, manage orders, improve services, ensure data security, comply with laws, and provide support.
4. Direct Marketing
We may use your provided contact details for direct marketing. If you wish to withdraw consent for direct marketing, you can do so at any time by updating your preferences or following the unsubscribe instructions in emails.
5. How We May Share Your Information
We may share your information with our mobile app provider Vajro and Shopify for certain functionalities. We may also disclose your information to third parties as required by law, for security purposes, or in connection with business transactions.
6. Cookies
Cookies are small text files stored on your device. Our site uses cookies to improve and make it easier to use. You can find more information on managing cookies at http://www.allaboutcookies.org/.
7. Sensitive Information
We do not collect sensitive information. If you believe we might have such information, please contact us so we can take appropriate action.
8. Payment Information
For detailed information on how we handle payment information, please see the privacy policy on our website.
9. Third Party Links
Our site may contain links to other websites. We encourage you to review their privacy policies as we do not control their data practices.
10. Retention
We retain your personal information as necessary to provide services to you and comply with our legal obligations.
11. Security
We have implemented security measures to protect your information, though no internet transmission is completely secure.
12. Your Rights
You have rights regarding the protection of your personal information, including access, rectification, and erasure. For any requests, contact us at privacy@londonbrowcompany.com.
13. Application of Policy
This policy applies only to services offered by our company and not to services offered by third parties.
14. Amendments
We may update this policy from time to time and will notify you of significant changes.
15. Acceptance of This Policy
By using our site, you agree to this Privacy Policy. If you do not agree, please do not use our site.
16. Further Information
If you have any questions about this policy, please contact us at privacy@londonbrowcompany.com.
