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We appreciate your purchase from The London Brow Company. To ensure the highest level of security and to comply with banking regulations, your order has been temporarily placed on hold as it requires additional verification.

Why is additional verification needed?

This is a standard security measure to protect your information and prevent unauthorized transactions. It occurs occasionally when our systems detect anomalies that could suggest potential fraud.

Quick and Secure Document Submission:

Please provide the necessary identification by uploading it through our secure link below. This step is essential to validate your transaction and continue processing your order promptly.

We prioritise your privacy and security, ensuring that all information provided is treated with the utmost confidentiality.

After You Submit Your ID:

Upon receiving and verifying your documents, we will proceed with your order swiftly, so you can enjoy our vegan and cruelty-free products as soon as possible.

Need Help?

If you require any assistance with the document upload or have any questions about the verification process, please feel free to contact our customer support team. Our team is here to support you every step of the way.

Thank you for your cooperation and understanding. We are excited to serve you and ensure a safe shopping experience.