Terms and Conditions of Sale
Terms of Service
1. General Information
This website (londonbrowcompany.com) is owned and operated by The London Brow Company Ltd. These Terms of Service govern your use of our website and your purchase of products from us. By accessing this website, you agree to these Terms. We may update these Terms at any time, and continued use of the website constitutes acceptance of any changes.
2. Website Access
Access to our website is granted on a temporary basis. We may withdraw or amend the website or any part of it without notice. We will not be liable if the website is unavailable at any time for any reason.
3. Linked Websites
This website may contain links to third-party websites. We have no control over these sites and accept no responsibility for your use of them. You use third-party sites at your own risk and are subject to their terms of service.
4. Privacy Policy
Our Privacy Policy outlines how we collect and use your personal data. By using this website, you consent to the processing described in that policy. You must ensure all information you provide is accurate.
5. Prohibited Use
You agree not to misuse this website. This includes, but is not limited to:
• Committing or encouraging a criminal offence
• Introducing viruses, malware, or harmful technology
• Attempting to gain unauthorised access to our systems
• Interfering with the functionality of the website
• Sending spam or unsolicited promotional material
• Infringing the intellectual property rights of others
• Engaging in behaviour that is abusive or damaging to the website or its users
A breach of this clause may result in criminal prosecution.
6. Intellectual Property, Software & Content
All intellectual property rights in the website, including images, branding, product descriptions, manuals, training materials, and content, are owned by or licensed to The London Brow Company Ltd. These works are protected by copyright and trademark laws.
You may:
• View, download, and print content for personal use only.
You may not:
• Copy, reproduce, publish, distribute, or use any content for commercial purposes
• Reuse our images, product descriptions, videos, or training materials without written permission
• Use our branding, logos, packaging designs, or marketing materials for any unauthorised activity
Any misuse of our IP may result in legal action.
Terms of Sale
7. Eligibility to Purchase
By placing an order, you confirm:
• You are over 18 years old
• You are legally capable of entering a binding contract
• You are using a valid payment method authorised to you
We reserve the right to refuse any order.
8. Product Availability & Order Acceptance
All orders are subject to availability. If a product is unavailable, we will notify you and refund your payment where necessary. Once an order is placed, you will receive an order confirmation email—this does not constitute acceptance. Acceptance occurs when your order is dispatched.
9. Pricing, Errors & Payment
All prices on our website are correct at the time of publication. We reserve the right to amend prices at any time. In the event of a pricing or listing error, we may cancel your order and issue a refund.
10. Delivery
Dispatch times may vary. Delays caused by postal services, couriers, customs, or force majeure events are outside of our control. Risk in the goods passes to you upon delivery.
Resale & Marketplace Restrictions
11. Resale Policy
To protect product safety, brand integrity, and our controlled distribution network, you agree that:
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Our products may not be resold, redistributed, gifted for resale, or made available for resale without prior written consent from The London Brow Company Ltd.
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Sales on eBay, Amazon, Etsy, TikTok Shop, Facebook Marketplace, or any other third-party marketplace are strictly prohibited unless authorised in writing.
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Products purchased from us are for personal or professional in-salon use only, not for resale or wholesale distribution.
Any unauthorised resale may result in:
• Order cancellation
• Account closure
• Revocation of purchasing rights
• Reporting to marketplace compliance teams
• Legal action
12. Use of Brand Images & Materials
All product images, training content, packaging assets, and marketing materials are protected by copyright. You may not:
• Use our images or descriptions for resale listings
• Upload our content to any marketplace or website
• Recreate or imitate our branding or packaging
Unauthorised use will be treated as copyright infringement.
Liability & Compliance
13. Product Safety & Professional Use Disclaimer
Many of our products are designed for trained professionals. By purchasing, you acknowledge that:
• You have the necessary skills and training to use the products safely
• You are responsible for following all instructions, patch testing, and relevant safety guidelines
• We are not liable for improper use, misuse, or failure to follow guidance
14. Disclaimer of Liability
The website and products are provided “as is,” without warranties except those required by law. To the fullest extent permitted, we exclude liability for:
• Indirect or consequential loss
• Loss of income, profit, contracts, or business opportunity
• Any damage arising from misuse of products or unauthorised resale
This does not affect your statutory rights.
15. Indemnity
You agree to indemnify and hold harmless The London Brow Company Ltd, its employees, and agents from any claims, damages, or expenses arising from:
• Breach of these Terms
• Misuse or resale of our products
• Misrepresentation of our brand
• Unauthorised use of our intellectual property
General Legal Terms
16. Variation of Terms
We may amend these Terms at any time. Changes take effect when posted on this page.
17. Severability
If any provision is deemed invalid or unenforceable, the remaining Terms will continue in full force.
18. Waiver
Failure to enforce any right or clause does not constitute a waiver of that right or clause in future.
19. Entire Agreement
These Terms constitute the entire agreement between you and The London Brow Company Ltd.