Online Training Terms and Conditions

 

Training Course Terms and Conditions

Leigh Blackwell Training Academy (hereafter LB Training Academy) is the official training academy for The London Brow Company (London Brow Company Limited).

Online Training Course Terms and Conditions

• Online course content and material are accessible for the lifetime of the student. 

• Course case studies need to be submitted within 6 months from your course purchase date.

• After the initial 6 months case study expiration, access to the online portal, course content, and material will still be available however case study submissions will be closed. Ensure you have time to complete all modules and case studies within this timeframe for certification before your case study portal expires.

• Upon purchasing your course, you will receive an email with your login details and access to the training portal.

• It is your responsibility to check your email (including junk/spam folders) and attempt to log in within a reasonable timeframe.

• If you do not receive your login email or are unable to access the course, you must contact us within 30 days of your purchase date so we can assist you promptly.

• Failure to contact us within this 30-day period will result in your course access remaining inactive without a refund option.

• Refunds will not be granted for claims of non-access if no contact has been made within 30 days of purchase.

Online Course Cancellations & Refunds 

• Once course materials have been accessed, online courses cannot be canceled or refunded. LB Training Academy tracks course progress, including the time spent on each module. Accessing these materials indicates the use of copyrighted content.

• For training courses that haven't been accessed but where kits have already been dispatched, cancellations will be at the company's discretion. 

• Approved cancellations will incur a 10% administration fee and a refund will only be issued on the basis the course kit has been safely returned back to us. Return shipping costs to be covered by the customer. 

Name Changes/Certificate Loss

• Ensure accurate personal information for certification. Correction of certificate mistakes or replacement due to loss will incur a £15 charge.

• Notify us of non-receipt of your certificate within 30 days of course completion to avoid duplicate certificate charges.

Certificates

• Certificates are issued only to the individual who purchased the training course. When purchasing a course for a team member or third party, contact our team with the student's full name and email address before the course begins, as changes to certificates cannot be made once the course commences.

• Upon successful completion of the training and passing all four case studies, students in the United Kingdom will receive a printed training certificate via post.

• International students will receive a high-resolution electronic certificate that can be downloaded and printed. For those preferring a printed copy, shipping fees must be covered to have it delivered to their respective countries.

• Certificates are typically issued and posted within 7 to 14 days after the final case study is passed.

 

Course Notes and Training

• LB Training Academy manuals and course content are not legally interpretable. Neither LB Training Academy nor its employees, trainers, or consultants can be held responsible for actions based on course notes or content.

 

Case Studies

• Accredited courses will require home study and case studies.

• Case studies are to be completed and submitted within 6 months from your course purchase date. 

• In order to pass your course and receive an accredited certificate, your final case study must be received before your respective deadline (6 months from course purchase date.) 

• Course extensions will only be considered in extenuating circumstances and must be requested at least 30 days before your course deadline (as detailed above).

• We retain the prerogative to request more than the stipulated minimum of 4 case studies if we assess that you may require additional practice or support before certification.

• Additionally, we reserve the right to request written, oral, and video evidence of your case studies to ascertain your competence and ensure that you meet the requisite standards for certification.

Course Extensions & Eligibility

• Students who have been enrolled in their course for less than 12 months may request a one-time extension, if requested no later than 30 days before their case study deadline.

• An extension of up to 8 weeks will be granted upon approval. Acceptance of this extension by the student, is to accept the terms below. No extensions will be activated without this confirmation.

Extension Conditions

• Only one extension will be granted per student, per course.

• The extension period is fixed at 8 weeks from the date of approval.

• All case studies must be submitted and passed within the 8-week extension. No further time will be granted beyond this.

• It is the student’s responsibility to manage their time and ensure all work is submitted before the deadline.

• Failure to submit and pass all required case studies within the 8-week extension will result in course access being closed. No further extensions will be permitted, regardless of circumstances. 

• In such cases, students will need to repurchase the course if they wish to continue.

Agreement to Our Terms and Conditions

• By booking a course and paying the fees, you agree to our terms and conditions as listed on our website and provided in the terms and conditions link sent during booking.

Complaints Procedure

• In case of dissatisfaction or complaints, please follow our complaints procedure. We strive to ensure your satisfaction with our services at LB Training Academy.

 

Updated May 2025